Shipping Policy
Shipping Transit Times
Our current processing time is 1 to 3 business days on all orders. Our default method of shipping is Standard, which takes approximately 5-10 business days to deliver within Canada. Most customers receive their order within a week, but delays are possible.
Note: Please expect longer processing and ship times during annual sales and holiday periods unless you have paid for express shipping as these orders are prioritized.We do NOT ship over the weekend/holidays, and all orders placed on Fridays will ship on the next business day.
International Orders
We only ship to Canadian Shipping Addresses.
Order Status
- Due to the volume of orders we process, we cannot cancel an order once it has been placed.
- All orders come with shipping and tracking information. Please check your emails, both 'inbox and junk' for updates.
- Please allow 48 hours for tracking to be updated.
- If you are having trouble tracking your package with the tracking information we provide, please contact the courier for further information.
- If your package is lost or stolen, please contact us with details and we will look into it on your behalf and try to resolve
- If you have any questions or concerns about shipping, please feel free to contact us at: hello@lesurfclub.ca
Business/Commercial Addresses
If a package is going to a business/commercial address, it's required that a person's first and last name be in the address Line 1 field, or it will be held for verification that the package is being sent to an individual, not a business.
Import Taxes & Duties
You will not be charged any import taxes or duties as our warehouse is located in Toronto, Canada and we only ship to Canadian addresses.
Refused Or Undeliverable Packages
Refused, insufficient address, or undeliverable packages will be refunded minus all shipping charges and $12 undeliverable fee, which will be deducted from your original payment. Please place a new order with correct shipping address/information if you would like your items re-sent.
**Excludes the Territories: Yukon, NorthWest Territories, and Nunavut.